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Returns and refunds:
You may return your purchase under the following conditions:
Time Frame: You must request a return within 7 days of receiving the product.
Condition: The item must be unused, in its original packaging, and in the same condition that you received it.
Non-Returnable Items: Certain items, such as custom-made products, sale items, or gift cards, are non-returnable.
2. How to Initiate a Return
To initiate a return, please follow these steps:
1. Contact Us: Email us at support@thecomfydreams.comto request a return. Please provide your order number and reason for the return.
2. Return Approval: Once your return is approved, we will provide you with the return shipping address.
3. Shipping: You are responsible for covering the cost of return shipping unless the item is faulty or damaged upon arrival. Please ensure the item is securely packaged to avoid damage during transit.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approval: If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.
Partial Refunds: In some cases, only partial refunds are granted (e.g., if the item is not in its original condition or is damaged for reasons not due to our error).
Non-Refundable Items: Items such as sale products or gift cards are not eligible for refunds.
4. Damaged or Faulty Items
If you receive a damaged or faulty product, please notify us within 48 hours of receiving the item. We will arrange for a replacement or refund, including the cost of return shipping, if applicable.
5. Late or Missing Refunds
If you haven’t received a refund yet, please check the following:
1. Bank Processing Time: It may take some time before your refund is officially posted.
2. Credit Card Issuer: Contact your credit card company, as it may take some time for your refund to be reflected.
3. Bank Processing: If you have done the above and still have not received your refund, please contact us at support@thecomfydreams.com
6. Shipping Costs
Return shipping costs are the responsibility of the customer unless the product is defective or the wrong item was shipped. Original shipping charges are non-refundable unless the return is due to our error.
7. Contact Information
For further questions or assistance, please contact us at:
The Comfy Dreams
Email Id : support@thecomfydreams.com
Calling on : 9266989168
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Take 20% off your first order
Enter the code below at checkout to get 20% off your first order